Who can buy on the platform?
The B2B e-commerce platform is for the exclusive use of approved corporate clients. Non-profit organizations and charities may also be eligible to use the online platform.
How do I get approved to use the platform?
In order to receive access to purchase on the online platform, each business will go through the registration process here. Each application will be carefully reviewed by Ivanhoé Cambridge and a follow-up email will be sent 1 to 2 business days following the reception of the completed form.
What is the process for using the platform and sending e-gift cards?
Approved corporate customers can purchase e-gift cards on the platform and send them by email to recipients of their choice. The recipients will receive a code by email that they will have to exchange at the in-mall Guest Services kiosk for a physical gift card. The physical gift card can then be used at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide. However, it cannot be used as a payment method for online orders.
Do I get rewarded for my purchases? If so, how do I get the reward?
Yes, once you reach the threshold of $2,000 in a single transaction, you will see a 2% discount automatically applied to your transaction.
Where can the recipients use and redeem their e-gift cards?
Once the e-gift card email code is redeemed for a physical gift card at Guest Services, the card may be used to purchase in any of one of the participating Ivanhoé Cambridge’s shopping centres. For the full list of shopping centres, click here
What is a 2-step authentication process and what are its advantages?
2-step authentication process is a security measure put in place to protect your personal data. It adds an additional protection by ensuring the validity of the person who connects to a user account. The main advantage is the users’ protection against common attacks such as identity theft. Once the 2-step authentication is activated, a username and password combination will need to be provided, followed by a unique code.
How do I connect using 2-step authentication?
The first time you login to our website, you will be asked to set up two-step authentication. To do so, you must enter your phone number and choose your preferred method of communication, either by text message or phone. You can also configure to receive your code by email. Depending on the method you select, you will receive a 6-digit code to enter to complete your two-factor authentication setup. Upon subsequent logins, you will receive your code according to the method you have configured. You can change this method in the security settings of your customer account.